Studio Solveig, located in Gouda and registered with the Chamber of Commerce under number 68078633, will be referred to in these terms and conditions as Studio Solveig.
The client is any natural or legal person who enters into an agreement with Studio Solveig or receives an offer.
The agreement means the assignment agreement under which Studio Solveig performs work or delivers digital content for payment.
Written includes electronic communication such as e-mail.
Digital content means data produced and delivered in digital form, including websites, templates, online learning environments, manuals, files and images.
These general terms and conditions apply to all quotations, agreements, work, deliveries of services, digital products and goods by or on behalf of Studio Solveig, unless otherwise agreed in writing.
The most recent, last transmitted version of these terms and conditions shall apply.
These terms and conditions also apply to third parties engaged by Studio Solveig in the execution of the agreement.
The applicability of general terms and conditions of the customer is expressly rejected.
If any provision of these terms and conditions is void or nullified in whole or in part, the remaining provisions shall remain in full force and effect.
Quotations from Studio Solveig are non-binding and valid for 14 calendar days from date, unless otherwise stated.
Studio Solveig cannot be held to a quotation if the client could reasonably understand that it contains an obvious mistake or clerical error.
Quotes do not automatically apply to future orders.
All fees are exclusive of VAT unless otherwise stated.
The contract is entered into for a definite period of time, unless the nature of the assignment dictates otherwise or the parties agree otherwise in writing.
The quotation will state the package price or agreed upon rate. Any additional costs – such as printing costs, licenses, shipping costs, stock materials – will be clearly stated in advance.
Acceptance of the quotation creates the obligation to pay, even if not all parts are taken or completed.
Studio Solveig may require a deposit and suspend work until (partial) payments are made.
If no fixed price has been agreed upon, Studio Solveig’s hourly rate will apply. The client hereby receives an indication of the expected hours; the actual number of hours worked will be invoiced.
Studio Solveig may adjust its rates annually or make interim changes in the event of changed circumstances; changes will be communicated in a timely manner.
Invoices must be paid within 14 calendar days of invoice date, unless otherwise agreed in writing.
If payment is not made on time, the customer is legally in default, and legal interest is due from the due date until the day of full payment.
All reasonable extrajudicial collection costs shall be borne by the customer.
In case of bankruptcy, attachment or suspension of payments, all claims of Studio Solveig will be immediately due and payable.
The customer shall timely provide all information and materials necessary for proper execution of the order.
The customer guarantees the accuracy, completeness and reliability of the data supplied, even if it comes from third parties.
Studio Solveig treats all information confidentially.
Late or incomplete delivery of necessary information may result in delays and/or additional costs, which shall be borne by the customer.
Studio Solveig is not liable for damages resulting from incorrect or incomplete delivery of information.
Studio Solveig will perform the assignment to the best of its knowledge, ability and skill, but cannot guarantee the achievement of specific results.
Studio Solveig may have work performed by carefully selected third parties without the prior consent of the client.
Because many services are delivered digitally, Studio Solveig cannot guarantee that they will be available at any time or location.
In the event of unforeseen circumstances (such as illness, power or internet outages, software failure or other circumstances beyond Studio Solveig’s control), Studio Solveig may reschedule or cancel the execution of the assignment.
Cancellation by the customer must be in writing.
Up to 30 days before commencement of work: free of charge.
Between 14 and 30 days before commencement: 50% of the agreed price.
Within 24 hours before commencement or after start of work: 100 % of the agreed price.
Until the time of full payment, the customer may not use the designs or materials created up to that point.
Digital products and online services (such as templates, courses or downloads) cannot be cancelled or refunded after delivery, as execution is immediate and the customer agrees to this in advance.
If a scheduled live day or online session must be rescheduled, a new date will be mutually agreed upon.
In cases of force majeure – such as illness, fire, theft, server failure, cyber-attack, failure of hosting or third-party software – Studio Solveig may suspend its obligations, move or terminate the agreement.
If the force majeure situation continues for more than 60 days and replacement is not possible, both parties may rescind the contract in writing without the right to compensation.
Studio Solveig is not liable for any damages resulting from the execution of the agreement, unless there is intent or gross negligence.
Studio Solveig is not liable for damages caused by incorrect or incomplete information provided by the client.
The client remains responsible for checking supplied content and for its final application.
Color variations between screen display and print or display on other devices are beyond the responsibility of Studio Solveig.
Studio Solveig is not liable for failures, delays or errors of third parties such as hosting providers, WordPress, plugins or payment services.
Indirect damages – such as lost profits, lost savings, reputational or consequential damages – will not be compensated.
Studio Solveig is not responsible for third party rights on client supplied materials. The client guarantees that all supplied files are free of third party rights.
Studio Solveig’s liability in all cases is limited to the amount paid out by its liability insurance, or in the absence thereof to a maximum of the invoice amount of the assignment in question.
The client indemnifies Studio Solveig against third party claims related to the services or products provided by it.
All intellectual property rights to designs, texts, images, websites, templates and other materials produced by Studio Solveig are vested in Studio Solveig.
The customer acquires an exclusive, non-transferable license to use the delivered material for the agreed purpose only after full payment.
The material may not be reproduced, modified, (re)used or transferred to third parties without written permission from Studio Solveig.
Source files (such as working files or rough drafts) are not provided by default.
Any infringement of copyright entitles Studio Solveig to compensation of at least three times the usual license fee, without prejudice to the right to full damages.
The client grants Studio Solveig permission to use realized designs and images for its portfolio, website, social media and promotional materials, unless prior written objection is made.
Both parties are obligated to maintain the confidentiality of all confidential information obtained under the agreement.
Personal data are processed in accordance with applicable privacy laws (AVG). For this purpose, Studio Solveig refers to its current privacy statement at www.studiosolveig.nl.
Studio Solveig makes every effort to deliver the agreed content or designs within the estimated delivery time. Deadlines are indicative and not deadlines.
After initial submission, up to two rounds of revisions follow by default, unless otherwise agreed. Additional revisions or changes outside these rounds may incur additional costs.
Digital files are delivered in the agreed upon file formats.
If shipment is made by mail, the address provided by the customer shall be the delivery address. Studio Solveig is not liable for errors in this information.
If the client does not respond within 14 days of completion, the design is deemed approved.
Complaints about invoices, delivered services or products must be reported in writing to Studio Solveig within 14 calendar days of discovery or delivery, giving reasons.
Studio Solveig strives to respond substantively within 14 calendar days.
Complaints do not suspend the payment obligation.
If two rounds of revisions have already occurred or the complaint is filed late, adjustments will be billed at the prevailing hourly rate.
These general terms and conditions are exclusively governed by Dutch law.
The parties will make every effort to resolve a dispute by mutual agreement first.
Insofar as the customer is acting in the exercise of a profession or business, the District Court of The Hague shall have exclusive jurisdiction to hear disputes.
The statute of limitations for claims against Studio Solveig is 12 months after the claim arises, unless mandatory law provides otherwise.
